Following an inspiring educational trip to Japan in March 2025, the salon group are incorporating key learnings and insights into the salon environment.

The trip was made possible by Laura Leigh Kerr, the Director of Howard Street Academy and the 2024 Educator of the Year for the prestigious Fellowship for British Hairdressing. She played a crucial role in securing the successful bid for the group to embark on this unique, once-in-a-lifetime trip to Japan.

RRI’s philosophy is based on the Japanese Values of ‘Kaizen’, which means continual improvement. The educational trip reinforced this philosophy by introducing new methods, such as precision cutting techniques, and innovative practices and rituals. Overall, it was a truly life-changing experience for all participants. Japan’s meticulous techniques, respectful client rituals, and deep appreciation for the hairdressing profession left a lasting impact that are being brought back to the salon floor.

“It gave us a completely new perspective. The calm, the focus, the discipline, it wasn’t all about technique. It was also very much about intent, and that is something we are incorporating back onto the salon floor here in Scotland,” – Laura Leigh.

Customer Service: Elevating The Client Experience into a more Mindful & Relaxing Journey

Clients at Rainbow Room International are already enjoying the benefits of a subtle yet significant change: adopting a slower, more relaxed pace that fosters a peaceful and tranquil atmosphere. This experience is a refreshing departure from the often busy and noisy salon environments commonly found in the UK.

“What we saw in Japan was just the most extraordinary commitment to the overall client experience, it was attentiveness right down to the smallest detail. It was peaceful, tranquil, with details such as reclining backwash chairs designed to help the client fully relax, and no part of the process was rushed. We want our clients to feel that same sense of care,” – Suzie McGill, director of Rainbow Room International Uddingston.

Training: A Slower Pace, with a Long-Game Approach and Focus on Long-Term Mastery

The Japanese approach emphasises mastering knowledge before technique, which in turn reinforces discipline and builds confidence among trainees.The Japanese model employs a slower, more structured approach to training. Stylists in Japan spend years mastering each step of their craft. It typically takes five years to become a fully qualified stylist, with the first two years focused solely on theory, and trainees do not even begin working with hair during this time. Instead, they learn the science behind hairdressing, the foundational skills, as well as health and safety protocols.

“In the UK, there is a tendency to fast-track training, Japan however highlighted that true mastery takes time. We are now focused on enhancing our training pathways to develop not only skills but also confidence and craftsmanship through a commitment to in-depth learning” – Laura Leigh.

Cutting-Edge Precision: Innovative Techniques Where Less is More

In Japan, there is a strong emphasis on technique in hairstyling, rather than relying on products or heat tools. This focus on technique extends to cutting, where precision is paramount, and razor-sharp tools are used. Every detail, from using a single pin to secure and shape a hairstyle, is carefully considered and executed.

“The team returned with a deeper appreciation for their craft and improved discipline in their technique. It was all about working with the hair, with every movement and detail being carefully considered,” – Riccardo Corvi, Director of Rainbow Room International Ayr.

With a team full of new ideas, inspiration, and motivation, Rainbow Room International continues to demonstrate that when education takes the lead, innovation is sure to follow.

More Info 
Online: www.rainbowroominternational.com
Instagram: @rainbowroomint