• Fiona Ward
• On September 23, 2016

Hair and beauty industry expert and CEO of PHAB Standard (Performance in Hair & Beauty), Nergish Wadia-Austin wants to support salon, spa and barbershop managers to deal with management and professional challenges, by sharing her expertise via private one-to-one telephone, Skype or FaceTime consultations.

These confidential sessions are available in 15 minute units. Boasting over 35 years in the industry, Nergish is uniquely positioned to provide this much needed helpline. Her extensive business knowledge of the hair, beauty, nail & male grooming industries as well as her practical experience in running salons, spas & barbershops around the world is what makes her the best person for the job!

“Many salon owners or managers have no business partner or experienced colleague to turn to when they have a niggling question or just need to talk something through. So I’ve created a resource where anyone in management can access confidential, pragmatic solutions and practical knowledge,” said Nergish. “Mentoring salon owners and managers through career obstacles and business problems is beneficial for everyone and raises performance standards in our industry .”

Just some of the subjects managers can seek Nergish’s expertise on include:
• Business targets – in particular how to increase sales and profits
• Staff management and how to increase productivity
• The right time to expand or invest
• The correct way to word a price list or marketing materials for greater impact
• What to do about declining sales or repeat business
• The best ways to improve customer service standards
• How to inspire team members to get fully booked and recommend retail 
solutions

How to access the H&B Management HELPLINE: 
Anyone from managers of salons, spas, barbershops, to self-employed hair, beauty and nail professionals can purchase 15 minute units at www.phabstandard.com by clicking on the H&B Management Helpline button or by calling + 44 (0)208 840 9070 (GMT 09:00 till 17:00), or by emailing info@phabstandard.com with requests. 
The team at PHAB Standard will make every effort to get in touch by the end of that day to arrange a time for the consultation. Each 15 minute unit is charged at GBP £35.00 + VAT (where applicable). Should a manager need more time at the end of a session, every effort will be made to get them the extension. The team at PHAB Standard is also happy to answer any questions you may have via email or telephone. Nergish Wadia-Austin can be contacted on 0208 840 9070 or via email: info@phabstandard.com